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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Indeed, Inc. is an American worldwide employment website for job listings launched in November 2004. It is an independent subsidiary of multinational company Recruit Holdings. It is headquartered in Austin, Texas, and Stamford, Connecticut, with additional offices around the world. [3] As a single topic search engine, its central functionality ...
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...
Sep. 19—QUINCY — Carrie Lnenicka said her job as Quincy finance director gives her the chance to do what she really wants to do. "Serving the community in any way that I can is really my ...
Employees work in return for wages, which can be paid on the basis of an hourly rate, by piecework or an annual salary, depending on the type of work an employee does, the prevailing conditions of the sector and the bargaining power between the parties. Employees in some sectors may receive gratuities, bonus payments or stock options.
After leaving university, Osborne took a job at Virgin Mobile, where she ended up working for seven years in customer service and social media representative roles. In recognition of her customer service work, her employer rewarded her with a trip to the private island of Virgin Group CEO Richard Branson. [3]
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