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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Indeed, Inc. is an American worldwide employment website for job listings launched in November 2004. It is an independent subsidiary of multinational company Recruit Holdings. It is headquartered in Austin, Texas, and Stamford, Connecticut, with additional offices around the world. [3] As a single topic search engine, its central functionality ...
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
Understand their hands-on experience and proficiency with key skills needed for the job. “Describe a project you worked on that you are particularly proud of. ... Evaluate their customer service ...
Employees work in return for wages, which can be paid on the basis of an hourly rate, by piecework or an annual salary, depending on the type of work an employee does, the prevailing conditions of the sector and the bargaining power between the parties. Employees in some sectors may receive gratuities, bonus payments or stock options.
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