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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.

3. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.

4. Customer advocacy - Wikipedia

   en.wikipedia.org/wiki/Customer_advocacy

   A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...

5. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.

6. Civil service - Wikipedia

   en.wikipedia.org/wiki/Civil_service

   The civil service is a collective term for a sector of government composed mainly of career civil ... government jobs were held at the pleasure of the president—a ...

7. IBM - Wikipedia

   en.wikipedia.org/wiki/IBM

   He implemented sales conventions, "generous sales incentives, a focus on customer service, an insistence on well-groomed, dark-suited salesmen and had an evangelical fervor for instilling company pride and loyalty in every worker". [32] [33] His favorite slogan, "THINK", became a mantra for each company's employees. [32]