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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer. In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea, obtained from a seller, vendor, or supplier via a financial transaction or an exchange for money or some other valuable consideration. [1] [2]
Customer acquisition cost (CAC) is the cost of winning a customer to purchase a product or service. As an important unit economic, customer acquisition costs are often related to customer lifetime value (CLV or LTV). With CAC, any company can gauge how much they’re spending on acquiring each customer.
The United States Foreign Service is the primary personnel system used by the diplomatic service of the United States federal government, under the aegis of the United States Department of State. It consists of over 13,000 professionals [3] carrying out the foreign policy of the United States and aiding U.S. citizens abroad.
Petland Discounts was a privately owned chain of pet stores based in Brentwood, New York. The company was founded in 1965 with a store in Glen Oaks, New York . At its peak, Petland Discounts had expanded up to 100 stores and served the states of New York, New Jersey, and Connecticut .
Customer advocates are facilitators between customers and the company. They are trained in cross-functional roles and empowered to provide customers with assistance in all areas of the business. [1] The role of the customer advocate is three-fold: To be the main contact for the customer in handling a question or problem, and to keep the ...
Discount was an American punk rock band based in Gainesville, Florida. The band originally formed in Vero Beach, Florida in 1995, but relocated to Gainesville in 1998. [1] [2] They performed their last show on August 19, 2000 at Market Street Pub in Gainesville, Florida. [3]
Customer retention. Customer retention refers to the ability of a company or product to retain its customers over some specified period. [1] High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.