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Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.
Customer support helps ensure that the products and services that have been provided to the customer meet their expectations. Given an effective and efficient customer support experience, customers tend to be loyal to the organization, which creates a competitive advantage over its competitors.
PwC's research found that growth in jobs that demand AI expertise has outpaced growth in all jobs since 2016. Meanwhile, AI-exposed occupations such as customer service and IT are still growing ...
1. Customer Service Median salary: $31,547 Top cities for hiring: Houston, TX; Chicago, IL; Atlanta, GA We've all dealt with customer service representatives, those disembodied voices helping you ...
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Any employee who interacts with a customer is a candidate for customer service training. In addition to customer service representatives, this includes other positions such as receptionists, technical support representatives, field service technicians, sales engineers, shopkeepers, waiters, etc.